This Privacy Policy explains how Intensity Casino, accessible at https://intensityaus.com/, collects, uses, stores, and discloses your personal information when you use our online casino services. We are committed to protecting your privacy and ensuring compliance with Australian privacy laws, including the Privacy Act 1988 (Cth). By using our website or services, you acknowledge and consent to the practices described in this policy.
1. Collection of Personal Information
We collect personal information necessary to provide our gaming services, ensure regulatory compliance, and enhance your experience. The types of information we may collect include:
- Contact information such as your name, email address, residential address, and phone number
- Account information including username, password, and identification documents
- Financial data such as payment card details, bank account information, and transaction history
- Device and technical data including IP address, browser type, device identifiers, and location data
- Usage information such as login times, gaming activity, and preferences
We collect this information directly from you when you register an account, complete transactions, interact with our support team, or use our website and services. We may also collect information automatically using cookies and similar tracking technologies to optimise website performance and security.
2. Use of Personal Information
Intensity Casino uses your personal information for purposes including:
- Verifying your identity and age to comply with legal and regulatory obligations
- Processing deposits, withdrawals, and other transactions
- Managing your account and providing customer support
- Preventing fraud, money laundering, and other illegal activities
- Improving and personalising our website, products, and services
- Sending you service updates, account notifications, and marketing communications (if you have opted in)
- Analysing website usage and performance to enhance user experience
- Complying with applicable Australian laws and the requirements of regulatory authorities
Where required by law, we may request your explicit consent before using your information for certain purposes, such as direct marketing.
3. Disclosure of Personal Information
We may share your personal information with third parties in the following circumstances:
- With service providers who assist us with payment processing, identity verification, data storage, IT support, and analytics
- With regulatory authorities, law enforcement, or other government agencies as required by law or to protect our legal interests
- With affiliated companies within the Intensity Casino group for administrative or compliance purposes
- In connection with a business transfer, such as a merger, acquisition, or sale of assets, provided that the receiving entity agrees to honour this Privacy Policy
All third parties are required to handle your information in accordance with applicable privacy laws and are not permitted to use your information for their own purposes.
4. International Data Transfers
Your information may be transferred to, and stored on, servers located outside Australia, including in countries that may not have the same level of data protection as Australia. In such cases, Intensity Casino takes all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy and Australian privacy regulations.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, disclosure, or alteration. These measures include encryption of sensitive data, use of secure servers, restricted access controls, and regular security assessments. While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
Intensity Casino retains your personal information only for as long as necessary to fulfil the purposes for which it was collected, meet legal and regulatory requirements, resolve disputes, and enforce our agreements. When personal information is no longer required, we take reasonable steps to destroy or de-identify it securely in accordance with Australian law.
7. Access to and Correction of Personal Information
You have the right to access the personal information we hold about you and to request correction if it is inaccurate, incomplete, or outdated. To make a request, please contact us using the details provided below. We may require you to verify your identity before processing your request. In certain circumstances, we may refuse access as permitted by law, in which case we will provide you with reasons for the refusal.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to collect data about your interactions with our website, including information about your device, browsing behaviour, and preferences. Cookies help us improve website functionality, personalise your experience, and analyse usage patterns. You can control or disable cookies through your browser settings; however, some features of our website may not function properly if cookies are disabled.
9. Marketing Communications
If you have given consent, we may send you information about promotions, new games, or other services via email or other communication channels. You may withdraw your consent or opt out of receiving marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting our support team.
10. Privacy of Minors
Intensity Casino does not knowingly collect personal information from individuals under the age of 18. Our services are intended exclusively for adults residing in Australia. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our Data Protection Officer at support@intensityaus.com or via the contact form on our website. We will respond to your enquiry as soon as reasonably practicable and in accordance with Australian privacy laws.